What is water damage restoration?
Water damage restoration is the process of stopping the water source, extracting standing water, drying the building with commercial air movers and dehumidifiers, and checking moisture levels until materials are back to normal. National Restoration Network responds 24/7 Australia wide and provides insurance-grade reports.
Call 1300 050 565, 24/7Water spreads fast. Within minutes it soaks into carpet underlay, plasterboard and timber, and within a day or two it can start to cause swelling, delamination and mould. Professional water damage restoration is about removing the water quickly and then drying the building properly, so problems do not appear weeks later.
Our water damage restoration process
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1
Emergency response and inspection
We answer 24/7, stop or isolate the water source where possible, and check the property for electrical and structural risks. Moisture meters and thermal imaging show how far the water has travelled, including into wall cavities and under floors.
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2
Water extraction
Standing water is removed with truck-mounted and portable extraction units. Extracting as much water as possible at the start shortens drying time and gives carpets and flooring the best chance of being saved.
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3
Contents and flooring
Furniture and contents are moved or protected. Carpet and underlay are assessed: clean-water carpet can often be dried in place, while underlay and anything affected by contaminated water is usually removed.
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4
Structural drying
Commercial air movers and dehumidifiers are set up to pull moisture out of walls, floors and ceilings. The equipment is positioned and adjusted based on daily moisture readings, not a fixed number of days.
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5
Monitoring and sign-off
We take moisture readings every day and only remove equipment once materials are back to normal dry levels. You receive documentation of readings and work completed for your records and insurer.
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6
Repairs and restoration
Once the building is dry, damaged plasterboard, skirting, flooring and paint can be repaired or replaced so the property is back to its pre-loss condition.
Water damage we handle
- Burst and leaking pipes
- Hot water system failures
- Washing machine and dishwasher leaks
- Overflowing baths, showers and toilets
- Roof leaks and storm water entry
- Flooding and rising water
- Sewage and black water overflows
- Wet carpet, underlay and timber floors
Why the first 24 to 48 hours matter
The longer materials stay wet, the less can be saved. Carpet underlay loses its structure, particleboard swells, timber floors cup and mould can start growing in warm, humid conditions within 24 to 48 hours. Calling early usually means less demolition, a shorter job and a smaller insurance claim.
Insurance claims
Most home and contents policies cover sudden and accidental water damage such as a burst pipe, while gradual leaks and some types of flooding may be excluded, so check your policy. We provide insurance-grade documentation, including photos, moisture readings and a record of the work, to support your claim.
Call 1300 050 565, 24/7WATER DAMAGE
Water Damage Restoration Services
Water Damage Restoration Service
The National Restoration Network is committed to providing a service that exceeds customer expectations across all categories of disaster relief, with a standard of professionalism and discretion that is unparalleled. Our certified and highly experienced technicians are on call 24/7. Rest assured that when a problem does arise, the NRN is prepared to act diligently to minimise and contain any disaster, getting you back on the road to recovery.
The NRN has worked extensively with property owners in helping them recover from the aftermath of unfortunate events, from floods to an overflowed bathtub. Although the effect of this on a domestic or commercial property can have lasting implications, the NRN produce a recovery rate like no other – whether it’s a bursting basement pipe, or washing machine malfunction, our #1 priority is customer satisfaction. We ensure to work closely alongside our clients, to achieve a further understanding of any of the client’s preferences that must be noted before our technician begins the extraction process.
To minimise cost and maximise the effectiveness of the restoration, awareness of visible water damage beginning to accumulate is important. Even signs as obvious as standing or pooling water can have an underlying problem, as they are usually a result of malfunctioning washers, water heaters and bathrooms being left unattended. It is also important to look for any discolouration to walls and ceilings as they become weak and hazardous overtime.
Idle water trapped in damp and hard to reach areas begins to generate mould that will disperse a noticeable musty odour – commonly indicating water damage. Water damage can be high-risk when affecting ceilings, walls and floors where piping and wiring have been laid around the exterior of a building. Our crews are trained to salvage through any structural, drywall, carpet, tiles, hardwood flooring and sub flooring to reduce the overall expense of claims. As we are ready and equipped for the worst, all technicians are fitted with air scrubbers, dehumidifiers, air blowers and moisture testing equipment. Our drying units cover from 2,000 to 5,000 cubic feet per minute and can dry up to one million square feet if necessary. Our dehumidifiers work at best in low humidity and dry areas where most industrial units fail. Our technicians are also trained in procedures to effectively disinfect and remove any contaminated water to provide an optimal recovery rate for any property.
FAQ
Our technicians will examine your property to determine the extent of the restoration required to rectify the situation to your ultimate satisfaction.
Depending on the nature of the damage, the technicians are trained and ready to perform all necessary services, such as:
- Assessment of moisture level readings
- Water Extraction
- Drying of building and contents
- Drying to structure and timber flooring
- Operation of air blowers, air scrubbers and dehumidifiers.
- Assessment of what is beyond salvageable
- Removal and relay of carpet
- Carpet repairs
- Carpet cleaning
- Carpet re-stretching
The National Restoration Network team are on call 24/7, so can be onsite and starting the extraction process within the hour.
The total process for smaller domestic water damage restoration typically takes a few days, however it can take up to several weeks for larger-scale damage.
Any signs of visible water ingress such as pooling water or discolouration of carpet will be an indicator that you require water damage restoration services.
Likewise, discolouration or walls and ceilings is an indicator of water damage that should be taken seriously, as without prompt treatment, these structures can become weak and hazardous.
Water ingress in less visible or more difficult to reach areas will eventually begin to omit an odour – this is a sign that there may be water damage affecting your property.
Small spills may not result in microbial growth, meaning it may be viable to allow the carpet to dry on its own. However, there can be no guarantee that there will be no permanent damage or that indoor air quality will not be impacted.
Carpet flooring can usually be salvaged if the water comes from a clean source and has not been left to sit for more than 24 hours.
Wooden flooring affected by water ingress can typically be salvaged with the instalment of our commercial dehumidifiers which will effectively extract the moisture.
Water damage restoration: common questions
What should I do first after water damage?
Turn off the water at the mains, switch off power to wet areas if it is safe, and move furniture and valuables away from the water. Take photos for your insurer, then call a restoration company as soon as possible. The faster water is extracted, the more can be saved.
How long does it take to dry a water-damaged house?
Most homes take 3 to 5 days of professional drying, depending on how much water there was, how long it sat and the building materials. Moisture readings are taken each day so drying stops only when the structure is actually dry.
Can wet carpet be saved?
Carpet can usually be saved if the water was clean and it is dried within 24 to 48 hours. Carpet soaked by sewage or floodwater is normally replaced, because it cannot be reliably decontaminated.
Does insurance cover water damage restoration?
Many home and contents policies cover sudden water damage such as a burst pipe, while gradual leaks and some flood events may be excluded. We document the damage with photos and moisture readings so you have the evidence your insurer asks for.
Need help right now?
Our technicians are on call 24/7 and can be on-site within the hour. Tell us what happened and we'll call you straight back.
1300 050 565- Insurance-grade work
- Homes & commercial, Australia wide
- 10+ years' experience