Contaminated water, disinfection and discreet specialist cleaning.
Keep people and pets away from the affected area, do not use the affected drains, and avoid contact with the water. Turn off power to the area if it is safe. Call a plumber to clear the blockage and a restoration company to extract, clean and disinfect.
Usually not. Carpet and underlay soaked by sewage or floodwater are normally removed, because porous materials cannot be reliably decontaminated. Hard surfaces underneath are then cleaned, disinfected and dried.
Clean water comes from a supply pipe or tap. Grey water comes from appliances such as washing machines and dishwashers and carries some contamination. Black water includes sewage and floodwater and is heavily contaminated. The category decides how the area is cleaned and what can be kept.
NRN provides specialist cleanup for trauma and biohazard incidents and treats enquiries with care and privacy. Call 1300 050 565 to discuss the site and any access or privacy requirements.
Disinfection involves cleaning surfaces to remove soil, then applying a suitable disinfectant to touch points and affected areas. It is used after sewage or floodwater contamination, illness, and in workplaces and shared spaces.
Cleaning is usually arranged by the property owner, family or property manager once police or other authorities have released the scene. Some insurance policies contribute to the cost. NRN can explain the process when you call.
Speak with the NRN team any time. For an emergency, calling is the fastest way to get help.
Our technicians are on call 24/7 and can be on-site within the hour. Tell us what happened and we'll call you straight back.
1300 050 565