What to do now, what information to have ready and how to reach NRN.
Put safety first. If it is safe, stop the water at the mains, keep people away from wet electrical areas, move valuables to a dry place and take photos. Do not enter a room with water near electrical equipment or a sagging ceiling. Call NRN on 1300 050 565 for restoration help.
Call 1300 050 565. NRN is available 24 hours a day, seven days a week. You can also send an enquiry through the contact page; for an urgent incident, calling is the quickest way to speak with the team.
Share the property address and postcode, a callback number, what happened, when it began, which rooms are affected, whether the water source has stopped, and any immediate safety concerns. If you have an insurance claim number, have it ready if convenient.
NRN is on call 24/7. Arrival time depends on your location, site access and current demand. Call 1300 050 565 and the team will provide an estimated arrival time for your property.
You can call at any time. Water can continue spreading into flooring and wall cavities while it sits, so call as soon as it is safe to do so. Do not put yourself at risk to move items or enter a hazardous area.
Most Australian homes have a water meter with a stop tap near the front boundary, and units often have an isolation tap in the laundry, bathroom or a service cupboard. Turn the tap clockwise until it stops. If you cannot find it or it will not turn, call a plumber or your building manager.
It depends on the cause and extent. Clean water limited to one area is usually manageable, but sewage, floodwater, wet electrical fittings, sagging ceilings or widespread mould are reasons to stay out of the affected areas until they have been assessed. If you are unsure, ask the technician when you call.
If a pipe is still leaking, stop the water at the mains and call a plumber to fix the source. Call a restoration company to extract water and start drying, and tell your insurer as soon as practical. These can happen at the same time; you do not need to finish one before starting the next.
Speak with the NRN team any time. For an emergency, calling is the fastest way to get help.
Our technicians are on call 24/7 and can be on-site within the hour. Tell us what happened and we'll call you straight back.
1300 050 565